Yes Please! Operations

Hotel Operations - where the heart beats.

Front of House

First impression.

Serve your guests with style.

Spotless with smile.

Food & Beverage

Housekeeping

Hotels with results

Front of House

Don’t just meet guest expectations—exceed them.

Checklists / Organisation

Lost control how things are organised? Be sure all daily, monthly... tasks are done. A key to responsible operations.

Complaint Handling / Service recovery

Only one out of 26 hotel unhappy guests complains. Learn how to appreciate it and turn it into an opportunity.

Front of House Standards

Too many standards? Wrong! Have your operations under control with precise, easy to remember standards.

How should reception look like? What is necessary to operate reception? What are distractors?

Physical environment

Food & Beverage

First meal of the day, what should be on the buffet? How do you organise staff? When is the time for cleaning? From which side?

Breakfast

Restaurant

Attract your guest to dine inhouse. How do you do it? What aspects do you have to consider?

Bar & Lounge

What is crucial for Bar operations? How do you use resources right? What about opening times and using your resources right?

Conference & Events

How to get B2B segment? How do you make sure you have all the information for the event? Are there communication gaps?

Amuse-Bouche - why not?

Housekeeping

Have you ever thought why there is a housekeeping department in your hotel? What is the purpose of it?

Purpose

The team

You will not exceed guest expectations if the room is clean to 120% instead of 100% - it is simply expected. Give something extra to the team, their kindness and smiles are the key.

Nobody gets hurt by filling out checklist. Have clear and understandable standards, simple checklist. With 100 pages of Standards there is one guarantee - no person will ever use it.

Standards & Checklist

Housekeeping ≠ Rooms

Cleaning of the rooms, inspecting them - that is it. What about internal public spaces, outside of the hotel, internal employee corridors, storage rooms? What about deep cleaning schedule?

A place where there is always room to do better.